FREQUENTLY ASKED QUESTIONS

APPOINTMENTS

  • Absolutely! Our studio is open by appointment only to ensure we provide an intimate one-on-one experience for you and your loved ones.

    Due to the private and exclusive nature of your appointment at our studio, Initial Appointments attract a $40 appointment fee. Please note, we require 24 hours’ notice to change or cancel your booking. If we are provided less than 24 hours’ notice your appointment fee is non-refundable.

    Please make your booking here.

    For a same-day booking, please call us on 0406 187 722 and we will do our best to accommodate you.

  • Our standard appointments are 60 minutes— during this time you will have private and exclusive use of the studio. Please arrive at your scheduled time to ensure you’re able to enjoy the full 60-minute experience.

    If you would like additional time, we suggest requesting a weekday appointment and we will do our best to accommodate.

  • All our gowns are made-to-order and generally require 6-8 months from saying “yes” to the dress to gown collection.

    To ensure you have ample time to find your dream dress, we suggest starting the search 9-12 months ahead of your wedding day.

    Some designers are able to accommodate a shorter timeframe but this may incur an additional fee by the designer. Please don’t hesitate to reach out to us with your specific circumstances - we love a challenge!

  • Our studio can comfortably accommodate yourself and up to 4 guests. We recommend bringing only your nearest and dearest to ensure a smooth and comfortable experience for all. During your appointment, you will have exclusive use of the entire studio.

  • Our studio is located in a boutique industrial complex with entry via driveway at the end of Bee Court (driveway located to the left after you pass Hornet Place).

    On-street parking is available although can limited on weekdays. Please allow extra time for this.

DRESSES

  • Our sample gowns range from a size AU 10 to 12 with a very limited range available from AU 14+ (please refer to Hera Couture tab for these).

    Rest assured we have been styling beautiful brides-to be for a LONG time and have worked with brides of all body types. We have creative ways to pull in or let out gowns on A-line gowns, to ensure you experience the closest possible look to your actual size if the sample isn’t quite the right fit.

    Please note this is not achievable for gowns with a fitted silhouette.

    You will require a level of imagination when trying on gowns that are the incorrect size.

  • Our gowns range from $3,500 to $5,500. We also have a Sale Rail for gowns purchased off-the-rack under $2,500.

    Please note alterations are an additional cost to the price of the gown and will vary depending on your gown and what is required. We do not perform gown alterations at The White Aisle Bridal.

  • We can in most cases arrange subtle changes to the gown for example adding or removing lining, thigh split or adjusting necklines.
    Your requested change will first need to be confirmed by each designer and will likely incur additional fee.

PLACING YOUR ORDER

  • A non-refundable deposit of 60% of the price of the gown is required to place your order. Payments can be made via bank transfer, EFTPOS or cash.

    The balance 40% is required to be paid at collection or ahead of this if you’re wanting to tick another item off your endless wedding “to-do” list!

    Your gown must be collected within 4 weeks of being notified of its arrival to our studio. If not collected by this date, we may charge gown storage fees as we do not have capacity to store your gown at our studio for an extended period of time.

  • This will vary for each designer however in most cases the approximate lead time required is 6-8 months.
    Some designers are able to accommodate a shorter timeframe but this may incur an additional fee from the designer.

  • Please note once you have paid your 60% non-refundable deposit and your gown order has been placed - your order is final. Cancellation of your order, change-of-mind, refund and/or exchange of your gown will not be permitted as this order has been placed specifically for you. Your deposit is non-transferable to an alternate gown or accessory purchase and will be forfeited if you choose not to proceed with your order.

    Bridal gowns, veils and accessories purchased off-the-rack (i.e. sale rail) are final. Change-of-mind, refund and/or exchange of your gown or accessories will not be permitted once these items have left our studio.

ALTERATIONS

  • Yes. All gowns are made-to-order according to a standard size chart that will vary for each designer.
    While we take measurements of your body, these measurements are solely used to determine the closest and most suitable size according to each designer’s size chart.

    Once your gown arrives you will need to take your gown to your preferred seamstress for alterations such as adjusting the straps, hemming the gown based on your height with wedding shoes on or adding a bustle to ensure you’re able to dance the night away.
    Alterations are not performed by The White Aisle Bridal and are not included in the price of your gown.